Trust & Security
Every third-party service that processes customer data on the platform's behalf is listed here, with the categories of data it sees. Clients with specific residency or regulatory requirements should review the list before onboarding.
Data controller
Property Portfolio Suite Limited · Company No. 17411633 · Registered in England and Wales · Registered office 66 Paul Street, London, EC2A 4NA, United Kingdom.
Enquiries: support@propertyportfoliosuite.com
Last updated: 13 May 2026.
MongoDB
Primary application database
Data: All customer records, encrypted sensitive fields, audit log
Region: Same as application host
Emergent
Cloud hosting & application runtime
Data: All application data and customer files
Region: EU / UK aligned datacentres
Gmail SMTP (transitional)
Transactional email delivery
Data: Recipient email address, message subject and body
Region: Operated by Google. Migration to Resend / Postmark is on the roadmap.
Twilio
WhatsApp notification delivery
Data: Recipient phone number, message body
Region: United Kingdom
Google (Gemini) - onboarding only
Optional text extraction from documents during the initial set-up.
Data: Only documents the client explicitly uploads to the onboarding flow for extraction. Not used anywhere else in the platform, and never invoked after onboarding is complete.
Region: Per Google's published regional commitments. Can be disabled at the client's request before onboarding begins.
fal.ai - onboarding only
Optional image upscaling for property photos during the initial set-up.
Data: Only photos the client explicitly uploads to the onboarding flow for upscaling. Not used anywhere else in the platform, and never invoked after onboarding is complete.
Region: Per fal.ai's published commitments. Can be disabled at the client's request before onboarding begins.
Customers will be notified by email at least 30 days before any new sub-processor is added, with the right to object. Sub-processors are required to maintain at least the same level of data protection as committed in our DPA.
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